Collect DebugView Output to Troubleshoot Issues with ActiveX on the Cisco Video Surveillance Manager Server

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Updated:October 9, 2017

Document ID:200687

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Use of DebugView to Collect the Desired Log File

Step 1. Close all Instances of Browsers, Video Applications and other Major Applications

Step 2. Launch the Debug Tool

Step 3. Reproduce the Problem that is Seen

Step 4. Save the Output

Related Information

Introduction

This document describes how to use the DebugView Utility to troubleshoot ActiveX client based issues on the Cisco Video Surveillance Manager Server.

Prerequisites

Requirements

Cisco recommends that you have the DebugView application downloaded on your system.

Note: A reference download link is available at the bottom of this document.

Components Used

The information in this document is based on the Cisco Video Surveillance Media Server 6.x/7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Use of DebugView to Collect the Desired Log File

The DebugView output can be considered as a log file for the ActiveX client.

This document describes the process in order to use the tool in these four steps:

Step 1. Close all Instances of Browsers, Video Applications and other Major Applications

When you have extra applications open, it will generate extra undesired log output, hence it is recommended to have all unnecesary applications closed before you run the tool.