Contents

Introduction

Prerequisites

Requirements

Components Used

Configure

Verify

Introduction

This document describes the configuration process on how to schedule a report in Unified Intelligence Center (CUIC).

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Cisco Intelligent Contact Management (ICM) Configuration Manager

- Cisco Customer Voice Portal (CVP) dial plan configuration

- Cisco Unified Intelligence Center intergration with ICM DB(for reports.)

Components Used

The information in this document is based on these software versions:

- ICM 11.6

- CUIC 11.6

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Configure

Step 1. Log in to cuic admin page; use url : https://<IP Address OF CUIC>:8444/cuicui/Main.jsp .

Step 2. Click Configure \ then click Scheduler .

Step 3. This lands legacy view url; https:/<IP Address OF CUIC>:8444/cuic/Main.htmx?open=scheduler  .

Step 4. Click Create.

Step 5. Give a Schedule Name , Select Report you want to schedule for; select Duration and Recurrence Pattern and Frequency, i.e how often the report is expected to run.

Step 6. Click Set Filter:

a. Select DateTime range;

b. Select Agent in AgentList .

c. Click OK there after.

Step 7. There are 2 options to send the report (either as an emaik or to remote location(aka SFTP); example depicts option : save to remote location.

Ensure when Test Connection is clicked the result is green check with Online .

Step 8. Once done click Save .

Verify

Use this section in order to confirm that your configuration works properly.

For testing you click Run Now (refer Step 8) and review at the SFTP location to validate that the file is available (in csv format) .