Track CDETS for Webex Contact Center Defect

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Updated:May 8, 2020
Document ID:215519

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    Introduction

    This document describes how to track the Cisco Defect and Enhancement Tracking System (CDETS) number given by Customer Support Engineers (CSEs).

    Track the CDETS Number

    Step 1. Navigate to Cisco.com > Support > Tools > Bug Search Tool as shown in these images:


    Step 2. Search for the CDETS number which is provided by the CSE. On this page, you can also see the status of the case, as shown in the image:

    Step 3. You can also create an email notification.

    For email notifications, click Notifications. You will see this:

    Enter your email address and choose an option from the drop-down list on how often would you like to receive notifications (Weekly/Daily/Monthly). Click Save.

    Now you are all set to track the ticket progress automatically through email notifications.

    TAC Authored

    Contributed by Cisco Engineers

    • Joe Whittlesey
      TAC Engineer

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