Contents

Introduction

Prerequisites

Requirements

Components Used

Configuration

Scenario 1: Filter for a Team name (String)

Scenario 2: Filter for ANI of a call (Numerical)

Verify

Introduction

This document describes the basic use of Regular Expressions to Filter data on Analyzer.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Webex Contact Center (WxCC) 2.0

Components Used

The information in this document is based on these software versions:

- WxCC 2.0

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Configuration

Visualizations on Analyzer can be flltered based to include and exludue certian values. One of the ways to do that is to use Regular Expressions.

For futher detials with filters on visualizations on Analyzer, please refer to the admin guide HERE

The example considered here is filter ANI field (Numerical) and  Team Name field (String) but these can be extended to any field other on Analyzer

Scenario 1: Filter for a Team name (String)

Example 1: Filter for a team name that begins with a "bhusures"

RegEx filter value: (bhusures).*

Value returned: All Teams that begin with name "bhusures"

Example 2: RegEx filter value: .*(Team)

Value returned: All Teams names that end with Team

Example 3: Filter for a team name that does not include the value "Team"

RegEx filter value: .*[^Team]

Value Returned: All teams that does contain "Team"

Scenario 2: Filter for ANI of a call (Numerical)

Filters for all calls with ANI with the area code 408, 902, 782 or 428

RegEx filter value: ..((408)|(902)|(782)|(428)).......

Note: The RegEx has 2 dots at the start and 7 dots at the end

Value Returns: All calls with ANI set on the filter are shown

Verify

Please use any of the free Regular Expression validator tools [Example: regex101 ]  available online to validate the expressions. If the Regular Expression is incorrect or does not yeild any data, the report shows the message "The data available is insufficient to render the visualization":