Configure Different Supported Languages and Voice Names with Native Text-To-Speech inside WxCC SubFlow

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Updated:December 26, 2024
Document ID:222681

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    Introduction

    This document describes the way to use different supported lanugages and voice names to play native Text-To-Speecah (TTS) prompts inside the WxCC subflow.

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    This document is not restricted to specific software and hardware versions.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Configure

    Step 1: Navigate to any subflow and Click on "Create Subflows"

    note-icon

    Note: Global variables such as "Global_Language" & "Global_VoiceName" variables wont be available inside the sub-flow.

    CreateSubflow




    Click on "Start Fresh" and "Create Subflows"

    Start_Floq



    Provide a Name and Click on "Create Subflow":

    Name_d_Flow



    Step 2:     Create two local variables with the name of "Global_Language" and "Global_VoiceName" as per the screenshots:

    Lang_Variable

    VoiceName








    Step 3    : Add the Set Variable nodes with the newly created 2 local variables along with the MENU node with TTS prompts as mentioned:



    Script1

    Script2















    note-icon

    Note: Users can choose any of the supported languages & voice names as mentioned in here. In the example, French language and female voice has been chosen.




    Verify

    Place a call into the subflow to make sure the right language & voicename is being heard.

    Revision History

    Revision Publish Date Comments
    2.0
    26-Dec-2024
    Initial Release
    1.0
    26-Dec-2024
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Meenakshi Sundaram
      Cisco TAC Engineer

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