Unified Contact Center Enterprise (UCCE) / Customer Voice Portal (CVP) Simple Network Management Protocol (SNMP) Trap Receiver Tool

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Updated:April 21, 2017

Document ID:200876

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Introduction

Prerequisites

Requirements

Components Used

Configuration

Introduction

This document describes how to enable, observe and collect the SNMP events generated by UCCE / CVP application via Trap Receiver tool to test the SNMP features and troubleshoot SNMP related problems.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Configuration of SNMP V2 in UCCE and CVP

Components Used

The information in this document is based on these software and hardware versions:

UCCE version 10.5(1)
Trap Receiver Tool

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Configuration

Procedure to enable, view and collect SNMP events.

Step 1. Install the Trap Receiver tool on the destination server that receives the SNMP messages generated by the UCCE / CVP application servers.

Note: The tool is attached to this article, TrapReceiver.zip

Step 2. Load the UCCE / CVP Management Information Base (MIB) in the tool by executing the steps below

(i) Fire up the tool via Trap Receiver GUI.

(ii) Click on Configure button.

(iii) In the Mibs tab select the Load MIB option and import the UCCE and CVP MIBs.

At this stage the tool is successfully configured to accept the incoming SNMP events from the UCCE / CVP servers.

Step 3. In order to select a specific CVP / UCCE server or a community string and to collect the information in the logs you can follow the steps stated below.

(i) In Trap Receiver GUI select the Configure button.

(ii) Under the Actions tab, Add the required details.

(iii) Once done with Actions tab, Select Logging tab to provide the logging information such as Filename, path, Append or Overwrite.