Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Solution

Backup the existing CVP OAMP Configuration

Steps to mitigate the problem

Introduction

This document describes the procedure to solve the problem when a Cisco Unified Customer Voice Portal (CVP) Call Server is not able to be added to the CVP Operations Console (OAMP).

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- CVP Server

- CVP OAMP

Components Used

The information in this document is based on these software versions:

- CVP Server 8.5 and above

- CVP OAMP 8.5 and above

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Problem

"CVP Call Server with the given IP Address and/or hostname already exists, please choose a different Internet Protocol (IP) Address and/or hostname" error message displays  in CVP OAMP when you try to add a new CVP Call Server.

Solution

Backup the existing CVP OAMP Configuration

Step 1.   Log into CVP OAMP.

Step 2.   Navigate to System > Export System Configuration.

Step 3.   On the Export System Configuration page, click Export.

Step 4.   In the Save As dialog box, select a location to save the file.

Note: If you are running CVP 9.0(1), the workaround for CSCtz99076 must be performed first.

Steps to mitigate the problem

Step 1.   Remotedesktop into CVP OAMP.

Step 2.   Browse to CVP Install Directory (%CVP_HOME%\bin\tac\comparedata).

Step 3.   Edit cmp_config.properties using a text editor.

Step 4.   Include the IP Address of the new CVP Call Server in the file cmp_config.properties.

#Comma separated list of ip addresses to read

ip.address=10.1.1.1

Step 5.   Change the action to delete.

#Action to be performed, can be "compare" or "delete", default is "compare"

action=delete

Step 6.   Open Microsoft Windows Services console (Windows Key + R > services.msc).

Step 7.   Stop the CVP OpsConsoleServer Service.

Step 8.   Run the runcmp.bat file in the CVP Install directory (%CVP_HOME%\bin\tac\comparedata).

Step 9.   Answer Yes when the batch file prompts to confirm deletion of a Server. Pay close attention to type of the Server (CVP Call Server or CVP VXML Server)