Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Possible Causes

Recommended Action

Introduction

This document describes how to troubleshoot  Cisco Unified Customer Voice Portal (CVP) Operations Console (OAMP) When web pages do not render properly with Internet Explorer 11.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Unified Customer Voice Portal (CVP)

Components Used

The information in this document is based on these software and hardware versions:

- CVP 10.5(1) onwards

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Problem

CVP OAMP web pages do not render properly with Internet Explorer 11.

Possible Causes

Internet Explorer 11 has compatibility issues on Windows 2008 R2 Server Enterprise with Service Pack 1.

Recommended Action

Step 1. Ensure the Hotfix for Microsoft Windows (KB2639308) is listed in the installed updates on the Windows 2008 R2 Server. If not, install the Hotfix for Microsoft Windows.

Step 2. Check if the Operations Console web pages work as expected. If not proceed to Step 3.

Step 3. Click Start > Control Panel > Programs >Turn Windows features on or off.

Step 4. The Server Manager window opens. Choose Configure IE ESC from the right pane.

Step 5. Select the Off radio button on both the Administrators and Users field.

Step 6. Restart Internet Explorer 11 and check the Operations Console web pages.