How to Re-add Devices in Customer Voice Portal (CVP) OAMP with the IP Address Used for Deleted Devices

Introduction

This document describes the steps to add devices in CVP Operations Console (OAMP) with the same Internet Protocol (IP) used for deleted devices.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• CVP OAMP
• CVP Server

Components Used

This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Background Information

When you try to add CVP Call/VXML server, Gateway or any other device in CVP OAMP you get an error that says "The given IP Address already exists across devices, please choose a different IP Address".

However the device is not listed in the CVP OAMP Device Management.

Problem

Example 1: 

You delete existing CVP server from OAMP and you want to re-add it again after re-installing it. It can also happen for any other device which can be added to OAMP Device Management. You delete the existing CVP App/VXML server from OAMP. When you try to add back the device in CVP OAMP with the same IP address it gives the error "the given IP Address and/or hostname already exists" and the device is not showing in Device Management. 

Example 2: 

You add a gateway in CVP OAMP and after some time it disappears from the config. When you try to add the new GW with the same IP you get the error "The given IP Address already exists across devices, please choose a different IP Address".

Solution

Step 1. Backup OAMP DB.

Step 2. Un-associate problem Call Server from any Reporting servers.

Step 3. Delete VXML and Media servers associated with problem Call Server IP address. 

Step 4. Stop OAMP OPS Console and CVP Resource Manager (ORM) services on OAMP server.

Step 5. Check OAMP database and clear all entries for call server via C:\Cisco\CVP\bin\sqledit.bat using following query:     

delete from DEVICE_DATA where MANAGED_ADDRESS='xxx.xxx.xxx.xxx' 

Step 6. On the Call Server backup the sip.properties and srv.xml files.

Step 7. On Call server run reimage.bat .

Step 8. On OAMP, Start the Ops Console processes and add the call server, media server and VXML Server back. 

Step 9. Restart ORM and CallServer processes on call server.

Step 10. Restart OAMP Ops console service.

Step 11. Save and Deploy.