Overview
The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:
- Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via Ask the Expert (ATX) webinars, Success Tips, Accelerator’s engagements, and training
- Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level
- Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions
- Expert Resources: One-stop experience for all available architectures and Cisco products with acess to strategic expert advice on detailed design and validation as well as industry-specific solutions
This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud and log in with CCO credentials.
What’s New
The Release Notes in this section detail features that will be enabled as part of the November 2024 release.
CX Cloud Notifications
CX Cloud now includes a Notification Center for customers to view and manage portfolio notifications related to Advisories. The Notification Center includes the following tabs:
- Notifications: Displays a dashboard with the latest alerts and messages where customers can view details for each message and archive notifications
- Archived: Displays archived messages and includes the option to restore archived messages to the Notifications tab
- Notification Settings: Allows customers to subscribe to email notifications and customize notifications for a personalized experience
Additional Customized Asset Filters
Customers can now save custom filters in the Advisories tile and in the Assets & Coverage > Hardware End of Life and Software End of Life tabs. When a custom filter is in use, active filters display first in the list of filter options.
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