Contents

Overview

What's New

Orders Tile Added

New Partner Communities Added

New Today Tile

Viewing Quotes

Defects

Resolved Defects

Known Defects

Overview

Partner Experience (PX) Cloud is a portal for Cisco Partners to connect with Cisco and their Customers that includes unified dashboards, Partner Offers, learnings, and more. PX Cloud allows Partners to identify opportunities to extend their service offerings by accessing a customer's CX Cloud information. PX Cloud also provide a comprehensive set of APIs that allows partners to integrate our insights into their Customer Success practice tools.

After onboarding, navigate to PX Cloud and log in using CCO (Cisco ID) credentials.

What's New

Orders Tile Added

A new Orders tile has been added to PX Cloud allowing Partners to view a list of all orders for their customers.

New Partner Communities Added

New communities have been added to the recently enhanced Learning page allowing Partners to view recent posts from the Partner CX Community and the Partner Resources Community and to cross launch to these community sites.

New Today Tile

The Today tile in PX Cloud has a new look!

- The Customer & Contracts, Customer Distribution, and Top 10 Customers by Total Contract Value sections have been combined under the new Customer Portfolio panel where Top 10 Customers by Total Contract Value has been renamed to Top Customers and Customer Distribution has been renamed to Top Offers.

- Bookings and Upcoming Renewals are now together under the new Bookings & Renewals panel.

- The Sessions Delivered, Published Offers, and Engagement sections can now be found in the new Offer Engagement panel.

All functionality remains the same.

Viewing Quotes

A new Quotes & Orders panel has been added to the Today tile in PX Cloud. Partners with the appropriate permissions can click the View Quote link to view and create quotes.

Defects

Resolved Defects

The following PX Cloud defects have been resolved.

Identifier

Headline

CSCwf88937

Previously in PX Cloud, Customer Success Managers (CSMs) received a “Not Authorized” error when accessing unpublished Accelerator or Ask the Expert offers. This has been resolved and CSMs can access unpublished offers without issue.

CSCwh41240

Previously in PX Cloud, the Service Contracts count in the Customer Portfolio section of the Today tile did not match the Service Contracts count on the Customers tile. This issue has been resolved and the correct count displays as expected.

Known Defects

The following known defects are actively being worked on in PX Cloud.

Identifier

Headline

CSCwh40361

Currently in PX Cloud, Hybrid Cloud data does not display in the Top Offers panel of the Today tile for Success Tracks and Hybrid Cloud as a Service Partners.