Intelligent Contact Manager, CTIOS Memory Leak

September 24, 2003

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Products Affected

Product	Comments
Computer Telephony Integration Object Server version 4.7 and greater	CTIOS 4.7 or greater

Problem Description

AllCalls, AllAgents, and all custom monitoring applications that use Computer Telephony Integration Object Server (CTIOS) COM Layer leak memory as well as handles under load. The memory usage and the virtual memory in the task manager increase when the tools receive calls, change agent states, and display call information.

There exists a memory leak in the following components:

• CTIServices\CTIOS\CIL\ComInterface\CTIOSClient

• CTIServices\Shared\CtiOsComArguments

NOTE: The components mentioned above are part of the tools mentioned below. There exists a memory leak in the following processes:

• CTIServices\CTIOS\Samples\AllAgents

• CTIServices\CTIOS\Samples\AllCalls and any custom monitoring application

• Any custom monitoring application

Background

This issue was discovered during unit testing of a custom application at a customer's location.

Problem Symptoms

CTIOS ComArgument library leaks memory and will eventually fail

Workaround/Solution

Below is a list of the versions and links to the URL to find the fix for The memory leak issue:

• CTI OS 4.7(0) SR2 ES1 (registered customers only) . Special Access Code: ICM6114807128

• CTI OS 5.0(0) SR0 ES4 (registered customers only) . Special Access Code: ICM0914001464

• CTI OS 5.1(0) SR0 ES2 (registered customers only) Special Access Code: ICM2095947265

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS	Description
CSCma26358	AllAgents and AllCalls causing the memory leak

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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