Field Notice: FN - 62396 -Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft April 2006 Security Updates

April 21, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

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Products Affected

Product	Comment
Cisco CTI and CTI OS - 6.0(0) and 7.0(0)	with the most up-to-date Service Release
Cisco Collaboration Server - 5.0	with the most up-to-date Service Release
Cisco Internet Service Node - 2.0(0) and 2.1(0)	-
Cisco Voice Portal - 3.0 and 3.1	with the most up-to-date Service Release
Cisco e-Mail Manager - 5.0	with the most up-to-date Service Release
ICM Enterprise - 6.0(0) and 7.0(0)	with the most up-to-date Service Release
ICM Hosted - 7.0(0)	with the most up-to-date Service Release
IPCC Enterprise - 6.0(0) and 7.0(0)	with the most up-to-date Service Release
IPCC Hosted - 7.0(0)	with the most up-to-date Service Release

Problem Description

On April 11, 2006, Microsoft released the following security updates:

MS06-017: Moderate

Vulnerability in Microsoft FrontPage Server Extensions Could Allow Cross-Site Scripting (917627)

Affected Supported Software:

• None

MS06-016: Important

Cumulative Security Update for Outlook Express (911567)

Affected Supported Software:

• None

MS06-015: Critical

Vulnerability in Windows Explorer Could Allow Remote Code Execution (908531)

Affected Supported Software:

• Microsoft Windows 2000 Service Pack 4

• Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

• Microsoft Windows Server 2003 Service Pack 1

MS06-014: Critical

Vulnerability in the Microsoft Data Access Components (MDAC) Function Could Allow Code Execution (911562)

Affected Supported Software:

• Microsoft Windows 2000 Service Pack 4

• Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

• Microsoft Windows Server 2003 Service Pack 1

MS06-013: Critical

Cumulative Security Update for Internet Explorer (912812)

Affected Supported Software:

• Microsoft Windows 2000 Service Pack 4

• Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

• Microsoft Windows Server 2003 Service Pack 1

For additional information on Microsoft security updates, see the Microsoft Security page.

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security updates listed in the Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Impacting

• MS06-014: Vulnerability in the Microsoft Data Access Components (MDAC) Function Could Allow Code Execution

• MS06-015: Vulnerability in Windows Explorer Could Allow Remote Code Execution

Deferred

• MS06-013: Cumulative Security Update for Internet Explorer

Non-impacting

• MS06-016: Cumulative Security Update for Outlook Express

• MS06-017: Vulnerability in Microsoft FrontPage Server Extensions Could Allow Cross-Site Scripting

Not Applicable

• None

Proper care should be taken in deciding on which updates to apply to your systems. For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide.

Product	Version(s)	Tested (Y/I*)	Components Tested (All or Specific)
ICM/IPCC	7.0(0) SR3	Y	All ICM/IPCC components tested on Windows Server 2003 SP1
CTI OS	7.0(0) SR2	Y	CTIOS components tested on Windows Server 2003 SP1; Agent Desktop on Windows XP
CVP	3.0	Y	CVP components tested on Windows Server 2000 SP4
CEM and CCS	5.0	Y	CEM and CCS components tested on Windows Server 2000 SP4

* Testing Disposition 
I - In Progress (indicating that testing is in progress and will be updated when complete) 
Y - Yes (tested) 
NA - Not Applicable (none of the security updates are being tested because of a 'Not Applicable' or 'Deferred' assessment) 

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure from the caveat is referenced on the Microsoft Security page

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of April 19, 2006.

Workaround/Solution

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

Revision History

Revision	Date	Comment
1.0	21-APR-2006	Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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