Field Notice: FN - 62992 - Cisco Emergency Responder (CER) 2.0(1) - Growth of mixer00.log File May Cause cerserver Process to Crash - Upgrade Required

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Updated:October 25, 2007
Document ID:FN62992

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October 25, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision

Date

Comment

1.0

25-OCT-2007

Initial Public Release

Products Affected

Products Affected

CER - 2.0(1)

Problem Description

In CER 2.0(1), there is a possibility that the uncontrolled growth of the mixer00.log file will result in the cerserver process crashing.

Background

The mixer00.log file in Cisco Emergency Responder(CER) 2.0(1) does not rotate like other log files in the system and can grow up to approximately 2 GB. Once the file grows beyond 2 GB, any attempt to log further into the file may crash the CER service.

Problem Symptoms

The Cisco Emergency Responder (CER) service restarts by itself, which may cause a disruption of service, loss of route point registration and a potential failure of a call made to 911.

Workaround/Solution

This vulnerability is resolved in the Cisco Emergency Responder (CER) 2.0.2, which can be downloaded following the link below:

Cisco Emergency Responder Software downloads (registered customers only)

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsk01164 (registered customers only)

Logging fails and eventually causes the ER server to crash

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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