Field Notice: FN - 62997 - Software Release 12.2(25)EWA10, 12.2(31)SGA2 and 12.2(31)SGA3 May Report Some WS-X4548-GB-RJ45V PoE Cards as Faulty On Bootup

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Updated:November 5, 2007

Document ID:FN62997

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November 5, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Date	Comment
1.0	05-NOV-2007	Initial Public Release

Products Affected

Products Affected	Comments
12.2(25)EWA10	cat4000-i9s-mz.122-25.EWA10.bin, cat4000-i9k91s-mz.122-25.EWA10.bin, cat4000-i5s-mz.122-25.EWA10.bin , cat4000-i5k91s-mz.122-25.EWA10.bin
12.2(31)SGA2	cat4500-entservicesk9-mz.122-31.SGA2.bin , cat4500-entservices-mz.122-31.SGA2.bin , cat4500-ipbasek9-mz.122-31.SGA2.bin , cat4500-ipbase-mz.122-31.SGA2.bin
12.2(31)SGA3	cat4500-entservicesk9-mz.122-31.SGA3.bin , cat4500-entservices-mz.122-31.SGA3.bin, cat4500-ipbasek9-mz.122-31.SGA3.bin , cat4500-ipbase-mz.122-31.SGA3.bin

Problem Description

Cisco has identified that Software release 12.2(25)EWA10, 12.2(31)SGA2 and 12.2(31)SGA3 will erroneously report some WS-X4548-GB-RJ45V PoE cards as faulty on bootup. Linecard PoE interfaces will flap and the connected PoE device(s) will power up and down continuously.

Background

WS-X4548-GB-RJ45V hardware revision 4.0 is affected by Health Monitoring code for PoE in 12.2(25)EWA10, 12.2(31)SGA2 and 12.2(31)SGA3 only.

PoE Health Monitoring Diagnostic software incorrectly reports PoE errors for module WS-X4548-GB-RJ45V, hardware revision 4.0. The software resets the PoE ports continuously, and the module becomes non-operational.

Problem Symptoms

PoE devices and data connections become non-operational if the WS-X4548-GB-RJ45V hardware revision 4.0 is used with IOS 12.2(25)EWA10, or 12.2(31)SGA2, or 12.2(31)SGA3. Linecard Interfaces will flap. Connected device(s) will come up and then permanently go down.

Error Message on syslog:

00:00:31: %C4K_CHASSIS-5-POEFIXED: Poe fixed on slot 3 (count=1) <------ May repeat multiple times with an increased Count

Error counter on show platform chassis command:

Switch#show platform chassis module 3 

GalChassisVp 

slot 2: state=8,1,8 ElbCardType 340 GalModuleType 1 

GalLinecardVp halGalSlotId 2 ElbCardType 340 GalModuleType 1 

EthHoleLinecardMan(3) is managing 48 EthHoles 

Review EthHole last 5 seconds last minute last hour 

Events per second 0 68 0 

Percent cpu utilization 1.66 0.44 0.00 

Total : 2208 Total milliseconds spent handling: 491 

Poe Health Review Count : 3 <------------------------ Keep incrementing over time 

Poe Health Fix Count : 1 <--------------------------- Keep incrementing over time 

Last Reported Poe Health : GalPoeHealthBad 

Last Poe Health Fail Reason : GalPoeHealthFailReasonOscFailure 

Poe Health Review State : PoeHealthStateDetermineHealth 

Ilpower Present : Yes, Dte Active : Yes 

Inferno fpga on module 3 

Poe Health Fix Count : 1 

Poe Health : GalPoeHealthNull 

Last Poe Health Fail Reason : PoeHealthFailReasonOscFailure 

GalBurnyMan runMode 4, errCount_ 0, errLast_ 1 

Name: Burny on module 3, kettleActive = 1 

HalGalBurny:

Workaround/Solution

Customers can either downgrade to a prior release or upgrade to 12.2(25)EWA11 or 12.2(31)SGA4 or to a later release to correct this issue.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS	Description
CSCsk85158 (registered customers only)	PoE card WS-X4548-GB-RJ45V= hw rev 4 may report faulty on bootup

How To Identify Hardware Levels

Use the CLI command show module to find the hardware revision of the WS-X4548-GB-RJ45V.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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This Document Applies to These Products

Catalyst 4500 Series Switches