Field Notice: FN - 63388 - 15454-OPT-AMP-C(=) Certain cards at risk of traffic outage due to firmware upgrade - Replace on Failure

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Updated:April 5, 2019
Document ID:FN63388

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
17-Jun-13
Initial Release
10.0
12-Oct-17
Migration to new field notice system
10.1
05-Apr-19
Updated the Defect Information Section and Removed the Upgrade Program Section

Products Affected

Affected Product ID Comments
15454-OPT-AMP-C
Affected HW

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

Some specific 15454-OPT-AMP-C= cards are potentially at risk of traffic outage while performing a firmware upgrade of the optical module.

Background

The problem may occur only in the case when SW is being downloaded which includes a new version of optical module firmware. Other SW downloads which do not modify the optical module firmware, are not exposed to this issue.

The root cause of the problem is a defective CPLD (Complex Programmable Logic Device) component installed on some specific cards produced in a specific timeframe. This issue has since been corrected.

Problem Symptom

15454-OPT-AMP-C= cards effected by this issue will experience potential traffic outtages while loading SW which updates the optical module firmware.

Workaround/Solution

There is no identified workaround for this issue. Cisco recommends replacement for affected cards which can be identified by serial number. This field notice contains a serial number validation tool which allows customers to confirm their affected hardware. The link to this serial number validation tool can be found in the "How to Identify Affected Products" section of this field notice.

How To Identify Affected Products

To determine the serial number of your line cards:

Open Cisco Transport Controller.
From the Shelf View, select Inventory.
From the Inventory tab, locate the line card in question and compare the information from the Inventory tab. Compare the serial numbers against the serial number validation tool provided.

If you are using TL1 commands.

  1. >ACT-USER::
  2. >RTRV-INV::ALL
  3. >CANC-USER::

Compare the information from the TL1 inventory command against the serial number validation tool provided.

A serial number validation tool has been provided so customers can easily check their hardware's serial number to identify affected units.

Serial Number Validation Tool

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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