Field Notice: FN - 63502 - Cisco has been informed that the power cable (CAB-AC2J) previously shipped with the 800 & 1900 series products are not METI compliant - Replace on Failure

Available Languages

Updated:July 19, 2023
Document ID:FN63502

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
11.0
19-Jul-23
Updated the Problem Description, Background, and Workaround/Solution Sections
10.1
04-Feb-19
Fixed Broken Image Links
10.0
21-Nov-17
Migration to new field notice system
1.0
15-Nov-12
Initial Release

Products Affected

Affected Product ID Comments
CAB-AC2J
CAB-AC2J
CAB-AC2J=
CAB-AC2J=

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

The 2-prong power cable is a non-jacketed power cable. The previously shipped power cables for the 800 and 1900 Series products are not compliant.

Note: THERE ARE NO SAFETY ISSUES ASSOCIATED WITH ALL PART NUMBERS OF THE CABLES LISTED IN THE "How to Identify Affected Products" SECTION.

METI is the Ministry of Economy, Trade and Industry for Japan.

Background

Cisco has been informed that the previously shipped power cable is not METI compliant.

Problem Symptom

The cables previously shipped with the 800 and 1900 Series products are single insulated rather than double insulated (jacketed). These single-insulated cables cause no issues with the associated routers and are fully functional.

Workaround/Solution

Customers can order a compliant cable from Cisco. THIS IS NOT MANDATORY. If customers choose to order the compliant cable, the non-compliant cable should be scrapped.

How To Identify Affected Products

The original single-insulated power cables have two part numbers (74-3100-01 and 37-0672-01).

The double-insulated (jacketed) power cable is part number 37-0672-02.

Serial Number Validation

Cisco provides a tool to verify whether a device is impacted by this issue. In order to check the device, enter the device's serial number in the Serial Number Validation Tool.

Note: For security reasons, you must click on the Serial Number Validation Tool link provided in this section to check the serial number for the device. Use of the Serial Number Validation Tool URL external to this field notice will fail.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco