Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize - Software Upgrade Recommended

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Updated:March 13, 2013
Document ID:FN63626

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
31-Jul-14
Initial Release
10.0
16-Nov-17
Migration to new field notice system

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
8
8.5(5),8.5(4)
NON-IOS
9
9.0(1)

Defect Information

Defect ID Headline
CSCue76034 SocialMiner OAuth requests to Twitter fails due to REST API change.

Problem Description

SocialMiner Twitter Account does not authorize.

Background

Customers are not able to add or reauthorize Twitter accounts on SocialMiner with the third Cisco Options Package (COP). The oAuth protocol fails because Twitter changed its application programming interface (API) URLs.

Problem Symptom

The issue impact is high. Customers are unable to add a Twitter account.

In the Cisco Configuration Professional (CCP) API logs, you see these exceptions:

0000000230: 172.22.23.135: Feb 25 2013 10:22:39.255 -0600: %CCBU_________CCPAPI-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.ccp.feeds.exception.FeedOAuthException: oauth.signpost.exception.OAuthCommunicationException: Communication with the service provider failed: Service provider responded in error: 301 (Moved Permanently)][message_string=feed]: The REST API has caught an exception

0000000231: 172.22.23.135: Feb 25 2013 10:22:39.255 -0600: %CCBU_________CCPAPI-3-EXCEPTION_INFO: %[build_date=Dec 31, 1969 6:00 PM][build_type=rel][exception=com.cisco.ccbu.ccp.feeds.exception.FeedOAuthException: oauth.signpost.exception.OAuthCommunicationException: Communication with the service provider failed: Service provider responded in error: 301 (Moved Permanently)

Workaround/Solution

If you have SocialMiner Release 8.5(5), you must upgrade to

Release 9.0(1). Then apply the COP3 file, and follow the workaround instructions.

If you have SocialMiner Release 9.0(1) with COP1 file or COP2 file applied, then you must upgrade to COP3, and follow the workaround instructions.

Download the SocialMiner Release 9.0(1) COP3 software: http://software.cisco.com/download/release.html?mdfid=283613136&flowid=22101&softwareid=283812550&release=9.0%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Twitter has modified their authentication URLs.

The URLs used to authenticate with Twitter can be modified to match Twitter's updated URLs. Follow these steps to update:

1. Log into VOS CLI as admin.

2. Enter run sql INSERT INTO mmca_propertydef (propertydefid, propertyname, description, defaultvalue, subsystype, ouid) VALUES (88020,

"twitterUrlOauthAuthorize", "Twitter oAuth Authorize URL",

"https://api.twitter.com/oauth/authorize", 0, 2).

3. Enter run sql INSERT INTO mmca_propertydef (propertydefid, propertyname,

description, defaultvalue, subsystype, ouid) VALUES (88021,

"twitterUrlOauthAccessToken", "Twitter oAuth Access Token URL",

"https://api.twitter.com/oauth/access_token", 0, 2).

4. Enter run sql INSERT INTO mmca_propertydef (propertydefid, propertyname,

description, defaultvalue, subsystype, ouid) VALUES (88022,

"twitterUrlOauthRequestToken", "Twitter oAuth Request Token URL",

"https://api.twitter.com/oauth/request_token", 0, 2).

5. Enter the command utils service restart Cisco Tomcat.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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