Field Notice: FN - 63689 - Certain ECU Cards Might Experience Insertion Problems When Inserting Into the M6 Chassis - Workaround Provided

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Defect Information

Problem Description

In some situations, the insertion of the 15454-M6-ECU or 15454-M6-ECU2 unit in the M6 chassis might require additional force; therefore, the software might not detect the units, because the back-plane connector does not completely engage with the mate that is mounted on the M6 chassis.

Background

Cards that are built between March, 2013 and August, 2013 use a back-plane connector that might require a higher insertion force due to production variability. Once properly inserted, these cards work and behave properly, so no further actions are required. Cards manufactured outside of this time-frame are not impacted by this Field Notice.

Problem Symptom

The insertion of the unit is completed easily up to 2 mm (1/10 of an inch) of the complete seating. From this point, additional force might be required for the proper mating of the back-plane connectors. If this additional force is not applied, the unit does not install properly, and the software does not detect it.

Workaround/Solution

As a workaround, apply more force in order to plug the unit into the chassis. In order to perform a functional sanity check, connect an RJ45 Fast Ethernet cable to the RJ45 port of a PC (not under the same Network IP domain). If the green LED indicator illuminates, the card is correctly plugged-in.

Here is a picture with a comparison between a partial insertion versus a complete insertion,

How To Identify Affected Products

The Serial Number Validation Tool, identifies the units that are potentially affected by this problem. If you experience difficulties with the insertion of an ECU unit, insert the serial number of the unit into the tool in order to verify if it is impacted by this problem.

The serial number of the ECU unit is retrieved from the ECU unit itself, or the box from which the unit is shipped.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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