Field Notice: FN - 64027 - Bezel Print Error - Workaround Provided

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Updated:June 29, 2018
Document ID:FN64027

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
21-Sep-15
Initial Release
10.0
12-Oct-17
Migration to new field notice system
10.1
29-Jun-18
Fixed Broken Image Link and Updated Concept Tags

Products Affected

Affected Product ID Comments
WS-X4712-SFP-E
WS-X4724-SFP-E
WS-X4712-SFP-E=
Part Alternate
WS-X4724-SFP-E=
Part Alternate

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

Cisco noticed an artwork discrepancy on the faceplate's labels of WS-X4712-SFP-E and WS-X4724-SFP-E. Both of the labels display "48-PORT" instead of "12-PORT" or "24-PORT".

No functional or technical defect is found in the product with this bezel print error.

Background

Cisco noticed that the artwork for both WS-X4712-SFP-E (P/N 47-25938-01) and WS-X4724-SFP-E (P/N 47-25939-01) refer to 56-19829-01 which is for 48-PORT.

Problem Symptom

There is an artwork discrepancy on the faceplate's labels, PN 47-25938-01 and PN 47-25939-01.

Workaround/Solution

This is a minor cosmetic print error and Cisco has fixed it with the release of correct artwork for both WS-X4712-SFP-E and WS-X4724-SFP-E.

As of approximately 12-July-2015, new products that are manufactured are guaranteed to be free of this print error.

No product functional issue is associated with this field notice and no further action is needed.

How To Identify Affected Products

This is a cosmetic faceplate label print error that displays "48-PORT" on WS-X4712-SFP-E and WS-X4724-SFP-E instead of "12-PORT" and "24-PORT" respectively.

This field notice does not indicate a hardware failure or known issue.

The image shown here is an example of the wrong bezel label print that reads "48-PORT" on a "12-PORT" WS-X4712-SFP-E.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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