Field Notice: FN - 72031 - AP372533 Incorrectly Changes the Behavior of SAC Rejection for BWAnywhere Devices - Software Upgrade Recommended

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Updated:February 15, 2021
Document ID:FN72031

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
08-Feb-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
21.sp1
21.sp1.2020.11
NON-IOS
Application Patches
22.0
22.0.2020.11
NON-IOS
Application Patches
23.0
23.0.2020.11
NON-IOS
Application Patches
24.0
24.0.2020.11

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

AP372533 and Release 24 incorrectly changed the behavior in regards to the blocking of incoming calls when Session Admission Control (SAC) is at maximum capacity, countBWAnywhereForSACSubscriber is set to "true" in the CLI under /Service/SessionAdmissionControl and count intra-group calls is disabled. In this case only the call to the Broadworks Anywhere (BWAnywhere) device will be released, but the call to the primary or Shared Call Appearance (SCAP) devices will be allowed. The correct behavior is to release the whole call.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

BWAnywhere users will have their other devices alerted for intra-group calls when countBWAnywhereForSACSubscriber is set to "true"; whereas the call should have been released entirely since the maximum session count was reached.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

There is no workaround.

Patch

Apply patch AP377091 which will revert this behavior change unless the bw.sac.releaseBWAnywhereDeviceOnly execution container is added and set to "true".

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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