Field Notice: FN - 72048 - Patch ap373303 Causes XSI CallUpdatedEvent Not to Be Sent - Software Upgrade Recommended

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Updated:February 15, 2021
Document ID:FN72048

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
08-Feb-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2020.05
NON-IOS
Application Patches
23.0
23.0.2020.05

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

On application of ap373303, the XSI CallUpdatedEvent is not sent by the application server. XSI CallUpdatedEvent should be sent to clients that subscribe to the Standard Call event package. Some clients such as the Receptionist thin client rely on this event to know when to take actions such as display an Answer button.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

Calls cannot be answered by certain clients that rely on the XSI CallUpdatedEvent, such as the Receptionist thin client.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

Temporarily remove patch ap373303.

Patch

These patches are now available on Xchange for this issue:

  • AP.as.22.0.1123.ap374785 for Release 22
  • AP.as.23.0.1075.ap374785 for Release 23

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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