Field Notice: FN - 72049 - Patch AP.platform.22.0.1123.ap373954 Fails to Apply on Linux 5 Servers - Software Upgrade Recommended

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Updated:February 15, 2021
Document ID:FN72049

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
08-Feb-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2020.05

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

Patch AP.platform.22.0.1123.ap373954 fails to apply on Linux 5 servers.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

The patch fails to apply when applied individually or when applied as part of a patch bundle.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

Refer to the solution in the Patch section.

Patch

Server specific versions of AP373954, namely AP.nds.22.0.1123.ap373954, AP.nfm.22.0.1123.ap373954, and AP.ums.22.0.1123.ap373954, have been rereleased on Xchange. There are no modification to these patches.

The platform patch AP.platform.22.0.1123.ap373954 has, however, been recalled. A new version of the platform patch is now published on Xchange with a new md5sum:

Patch MD5 Hash
AP.platform.22.0.1123.ap373954 e98ba1fdda459f71249cd51cb7ca449a

 

If a previous attempt to apply AP.platform.22.0.1123.ap373954 failed, this command must be executed as root prior to applying the new version:

cd /var/broadworks/<ServerType>_Rel_22.0_1.1123/uninstall/

./uninstall-perl.pl 5.30.1

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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