Field Notice: FN - 72050 - AP.platform.22.0.1123.ap371155 Prevents the Enterprise Migration Daemon from Starting - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	08-Feb-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2020.04
NON-IOS	Application Patches	23.0	23.0.2020.04

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

On the Application Server, patch AP.platform.22.0.1123.ap371155 prevents the Enterprise migration daemon from starting. When the daemon fails to start, the Enterprise Migration feature is not functional. Other server types are not impacted by the bug in this platform patch:

Patch	MD5 Sum
AP.platform.22.0.1123.ap371155	fda7a4ed57bd7ebb328b64ddf1c1724f

The error can be observed when attempting to start the Enterprise Migration daeomon via the CLI:

AS_CLI/System/EnterpriseMigration/ExecuteMigration> daemon start
Executing transform...  [ok]
 
Starting migrationd...                  [failed]
Setting server state back to its previous state: 7

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

The Enterprise migration daemon fails to start when AP.platform.22.0.1123.ap371155 is applied on the Application Server preventing the usage of Enterprise Migration.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

On the Application Server, remove AP.platform.22.0.1123.ap371155 with md5sum fda7a4ed57bd7ebb328b64ddf1c1724f (and AP.as.22.0.1123.ap371155 due to dependency) if it is already applied.

Patch

Apply the new version of AP.platform.22.0.1123.ap371155 with md5sum 3ddeaab4ef326b8635000554b124ea62 now available on Xchange, and dependency AP.as.22.0.1123.ap371155.

If this platform patch is already applied on another server type, the patch does not need to be replaced.  However, if it is not installed, using the new version of the patch is strongly recommended.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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