Field Notice: FN - 72053 - Patch AP.platform.22.0.1123.ap373777 Might Cause a Missing Sudoers Configuration on Upgrade or Revert - Software Upgrade Recommended

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Updated:February 15, 2021
Document ID:FN72053

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
08-Feb-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2020.04

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

Application of AP.platform.22.0.1123.ap373777 might cause an incomplete sudoers configuration on upgrades to R22 or reverts back to R22.

The error will be seen on upgrade from R22 with AP.platform.22.0.1123.ap373777 to R23 or Release independent version (RI).

The problem would also be seen on roll back or revert to R22 with AP.platform.22.0.1123.ap373777 from R23 or RI.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

After upgrades or reverts to/from R22, BroadWorks might not start successfully.

This error might be seen:

BroadWorks control script version 22.0
Licensing error: VLS IP Address not configured in /usr/local/broadworks/bw_base/conf/licensing.properties. Please add address=<server ip address> to licensing.properties.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

Remove AP.platform.22.0.1123.ap373777 before you attempt to upgrade to R22 or before you revert / roll back to R22 from R23 or RI.

Patch

Patch AP.platform.22.0.1123.ap374460 is now available to address this issue.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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