Field Notice: FN - 72062 - iOS Push Notifications Fail if Patch AP.xsp.22.0.1123.ap369607 is Applied and Active AND the NPS HTTP/2 APNS Interface is NOT Enabled - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	08-Feb-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2019.11
NON-IOS	Application Patches	23.0	23.0.2019.11

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

If patch AP.xsp.22.0.1123.ap369607 is applied and active AND the Notification Push Server (NPS) HTTP/2 Apple Push Notification service (APNs) interface is NOT enabled, then iOS push notifications will fail. This does not impact Android push notifications.

XSP_CLI/Applications/NotificationPushServer/APNS/GeneralSettings>get


HTTP2Enabled false
…Done

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

NPS push notifications to iOS devices will fail if the APNS HTTP/2 interface is not enabled.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

Remove AP.xsp.22.0.1123.ap369607 from the XSP.

Patch

Patch AP.xsp.22.0.1123.ap372433 has been released to address this issue. 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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