Field Notice: FN - 72085 - Duplicate Alternate User IDs are Returned in the Response from UserGetRequest22V8 OCI-P Requests - Software Upgrade Recommended

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Updated:February 26, 2021
Document ID:FN72085

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Notice

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Revision History

Revision Publish Date Comments
1.0
19-Feb-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2021.01
Cisco Broadworks R22.

Defect Information

Defect ID Headline
CSCvw96480 BEMS01191239 Alternate User ID Duplicated after applying patch AP.as.22.0.1123.ap377625

Problem Description

After patch AP.as.22.0.1123.ap377625 is applied, the OCI-P UserGetRequest22V8 request returns duplicate Alternate User IDs in the response.

Background

A bug was introduced in patch ap377625 (deprecation of the UserGetRequest22V8 OCI-P) which causes requests to include redundant Alternative User IDs in the results that are returned.

Problem Symptom

The duplicated responses can be seen in this scenario:

  1. Add a user.
  2. Add an alternate user ID.
  3. With commPilot, verify the recently added ID.

Once completed, the ID will be seen twice in the results.

Workaround/Solution

This patch is now available from the Cisco Software Download Center and must be applied in order to correct the issue.

Release 22 - AP.as.22.0.1123.ap377986

The version of BroadWorks that is currently deployed as well as the patches activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in section 8.2 of the Cisco Broadworks Maintenance Guide.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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