Field Notice: FN - 72182 - Broadworks Network Server Synchronization Error Can Block Requests - Software Upgrade Recommended

Available Languages

Updated:May 14, 2021
Document ID:FN72182

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
07-May-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2021.03, 22.0.2021.04
Cisco BroadWorks Release 22
NON-IOS
Application Patches
23.0
23.0.2021.03, 23.0.2021.04
Cisco BroadWorks Release 23

Defect Information

Defect ID Headline
CSCvy08872 BEMS01276135 Provisioning failures with error: "[Error 5305] Unable to sync with the Network Server

Problem Description

With Cisco BroadWorks patch ap378425 applied, all NS Synch requests between the Network Server (NS) and the requesting Application Server (AS) might be blocked for 30 minutes.

Background

In some cases when you use NS Synch, the NS will throw an ArrayIndexOutOfBoundException which stops all NS Synch requests from the requesting AS for the next 30 minutes.

The affected patches are:

  • AP.ns.22.0.1123.ap378425
  • AP.ns.23.0.1075.ap378425

Problem Symptom

With BroadWorks patch ap378425 applied, users might experience an ArrayIndexOutOfBoundException when using NS Synch. This can cause all NS Synch requests from the AS to stop for 30 minutes.

Workaround/Solution

Workaround

If ap378425 for the NS has already been applied, remove it in order to restore proper NS Synch behavior.

Solution

A fix is available via ap379548. Apply both ap378425 (if not already applied) and ap379548. This is also fixed in NS Release Independent (RI) 2021.04.

Apply Patch ap379548

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

My Notifications—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco