Field Notice: FN - 72284 - Patch ap381091 Causes the XS Process on the BroadWorks Application Server to Not Start on Large Databases - Workaround Provided

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Updated:December 7, 2021
Document ID:FN72284

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Notice

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Revision History

Revision Publish Date Comments
1.0
30-Nov-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2021.11
Cisco BroadWorks Release 22
NON-IOS
Application Patches
23.0
23.0.2021.11
Cisco BroadWorks Release 23
NON-IOS
Application Patches
24.0
24.0.2021.11
Cisco BroadWorks Release 24

Defect Information

Defect ID Headline
CSCwa19907 ap381091 causes XS process on AS to fail starting on large databases

Problem Description

The XS process on the Broadworks Application Server (AS) fails to start on large databases.

Background

In Releases 22.0, 23.0, and 24.0, ap381091 causes the XS process on the AS to not start on large databases.

Problem Symptom

This issue is due to an incorrect database query which will time out on large databases. This prevents the XS process from starting on the AS upon application of the patches.

Workaround/Solution

Solution

Apply these rereleased Cisco BroadWorks patches in order to correct this issue:

Release 22

Release 23

Release 24

For More Information

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