Field Notice: FN - 72425 - Firepower Software: Firepower Management Center MonetDB Database Might Crash And Fail To Show Connection Events - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.1	09-Aug-22	Updated the Workaround/Solution section
1.0	02-Aug-22	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Firepower Management Center Software	6.6	6.6.5, 6.6.5.1, 6.6.5.2
NON-IOS	Firepower Management Center Software	7.0	7.0.0, 7.0.0.1, 7.0.1, 7.0.1.1

Defect Information

Defect ID	Headline
CSCvy17030	FMC Connection Events page "Error: Unable to process this query. Please contact support."

Problem Description

The Firepower Management Center (FMC) MonetDB event database might crash and fail to show connection events.

Background

The FMC MonetDB database stores logs of various connection events. The database might crash, which results in loss of access to connection event data for some versions of Firepower software that run MonetDB Version 11.37.12.

Problem Symptom

Connection event processing is unavailable and "Error: Unable to process this query. Please contact support." is displayed in the user interface.

Error messages contained in the "merovingian.log" log file on the FMC indicate that a file cannot be opened because it does not exist. The name of the missing file is frequently either "01/166" or "01/167".

/var/log/monetdb/merovingian.log:
…
client11: GDKload: !ERROR: cannot open: name=01/167, ext=tail: No such file or directory

Workaround/Solution

Cisco recommends to upgrade the Firepower software to one of the versions shown in this table.

Release Version	Fixed Version
6.6.5, 6.6.5.1, 6.6.5.2	6.6.7 or later
7.0.0, 7.0.0.1, 7.0.1, 7.0.1.1	7.0.2 or later

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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