Field Notice: FN - 72491 - New Version of BroadWorks Patch ap382824 Released - Software Upgrade Recommended

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Updated:October 21, 2022
Document ID:FN72491

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Revision History

Revision Publish Date Comments
1.0
14-Oct-22
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
22.0
22.0.2016.11, 22.0.2016.12, 22.0.2017.01, 22.0.2017.02, 22.0.2017.03, 22.0.2017.04, 22.0.2017.05, 22.0.2017.06, 22.0.2017.07, 22.0.2017.08, 22.0.2017.09, 22.0.2017.10, 22.0.2017.11, 22.0.2017.12, 22.0.2018.01, 22.0.2018.02, 22.0.2018.03, 22.0.2018.04, 22.0.2018.05, 22.0.2018.06, 22.0.2018.07, 22.0.2018.08, 22.0.2018.09, 22.0.2018.10, 22.0.2018.11, 22.0.2018.12, 22.0.2019.01, 22.0.2019.02, 22.0.2019.03, 22.0.2019.04, 22.0.2019.05, 22.0.2019.06, 22.0.2019.07, 22.0.2019.08, 22.0.2019.09, 22.0.2019.10, 22.0.2019.11, 22.0.2019.12, 22.0.2020.01, 22.0.2020.02, 22.0.2020.03, 22.0.2020.04, 22.0.2020.05, 22.0.2020.06, 22.0.2020.07, 22.0.2020.08, 22.0.2020.09, 22.0.2020.10, 22.0.2020.11, 22.0.2020.12, 22.0.2021.01, 22.0.2021.02, 22.0.2021.03, 22.0.2021.04, 22.0.2021.05, 22.0.2021.06, 22.0.2021.07, 22.0.2021.08, 22.0.2021.09, 22.0.2021.10, 22.0.2021.11, 22.0.2021.12, 22.0.2022.01, 22.0.2022.02, 22.0.2022.03, 22.0.2022.04, 22.0.2022.05, 22.0.2022.06, 22.0.2022.07, 22.0.2022.08, 22.0.2022.09
Cisco BroadWorks Release 22
NON-IOS
Application Patches
23.0
23.0.2018.12, 23.0.2019.01, 23.0.2019.02, 23.0.2019.03, 23.0.2019.04, 23.0.2019.05, 23.0.2019.06, 23.0.2019.07, 23.0.2019.08, 23.0.2019.09, 23.0.2019.10, 23.0.2019.11, 23.0.2019.12, 23.0.2020.01, 23.0.2020.02, 23.0.2020.03, 23.0.2020.04, 23.0.2020.05, 23.0.2020.06, 23.0.2020.07, 23.0.2020.08, 23.0.2020.09, 23.0.2020.10, 23.0.2020.11, 23.0.2020.12, 23.0.2021.01, 23.0.2021.02, 23.0.2021.03, 23.0.2021.04, 23.0.2021.05, 23.0.2021.06, 23.0.2021.07, 23.0.2021.08, 23.0.2021.09, 23.0.2021.10, 23.0.2021.11, 23.0.2021.12, 23.0.2022.01, 23.0.2022.02, 23.0.2022.03, 23.0.2022.04, 23.0.2022.05, 23.0.2022.06, 23.0.2022.07, 23.0.2022.08, 23.0.2022.09
Cisco BroadWorks Release 23
NON-IOS
Application Patches
24.0
24.0.2020.07, 24.0.2020.08, 24.0.2020.09, 24.0.2020.10, 24.0.2020.11, 24.0.2020.12, 24.0.2021.01, 24.0.2021.02, 24.0.2021.03, 24.0.2021.04, 24.0.2021.05, 24.0.2021.06, 24.0.2021.07, 24.0.2021.08, 24.0.2021.09, 24.0.2021.10, 24.0.2021.11, 24.0.2021.12, 24.0.2022.01, 24.0.2022.02, 24.0.2022.03, 24.0.2022.04, 24.0.2022.05, 24.0.2022.06, 24.0.2022.07, 24.0.2022.08, 24.0.2022.09
Cisco BroadWorks Release 24

Defect Information

Defect ID Headline
CSCwd16924 Patch ap382824 fails to install Java JDK version 1.8.0_322

Problem Description

Patch ap382824 results in the failure to install Java JDK (Java Development Kit) version 1.8.0_322.

Background

An issue with the packaging of the original version of patch ap382824 results in the failure to install Java JDK version 1.8.0_322. This issue only occurs with SWManager revision 1030531 and later.

Problem Symptom

When the previous version of ap382824 is applied with SWManager revision 1030531 or later, the /usr/local/java/jdk1.8.0_322 directory is empty, and the active version of Java is still 1.8.0_312.

Workaround/Solution

Customers who have previously downloaded ap382824 should download and apply the corresponding corrective patch(es) in this list:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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