Field Notice: FN - 72508 - Auto-Revert on Upgrade Failures Can Leave the Server in a Broken State - Software Upgrade Recommended

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Updated:November 28, 2022
Document ID:FN72508

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
17-Nov-22
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
23.0
23.0.2018.12, 23.0.2019.01, 23.0.2019.02, 23.0.2019.03, 23.0.2019.04, 23.0.2019.05, 23.0.2019.06, 23.0.2019.07, 23.0.2019.08, 23.0.2019.09, 23.0.2019.10, 23.0.2019.11, 23.0.2019.12, 23.0.2020.01, 23.0.2020.02, 23.0.2020.03, 23.0.2020.04, 23.0.2020.05, 23.0.2020.06, 23.0.2020.07, 23.0.2020.08, 23.0.2020.09, 23.0.2020.10, 23.0.2020.11, 23.0.2020.12, 23.0.2021.01, 23.0.2021.02, 23.0.2021.03, 23.0.2021.04, 23.0.2021.05, 23.0.2021.06, 23.0.2021.07, 23.0.2021.08, 23.0.2021.09, 23.0.2021.10, 23.0.2021.11, 23.0.2021.12, 23.0.2022.01, 23.0.2022.02, 23.0.2022.03, 23.0.2022.04, 23.0.2022.05, 23.0.2022.06, 23.0.2022.07, 23.0.2022.08, 23.0.2022.09, 23.0.2022.10
Cisco Webex BroadWorks Release 23
NON-IOS
Application Patches
24.0
24.0.2020.07, 24.0.2020.08, 24.0.2020.09, 24.0.2020.10, 24.0.2020.11, 24.0.2020.12, 24.0.2021.01, 24.0.2021.02, 24.0.2021.03, 24.0.2021.04, 24.0.2021.05, 24.0.2021.06, 24.0.2021.07, 24.0.2021.08, 24.0.2021.09, 24.0.2021.10, 24.0.2021.11, 24.0.2021.12, 24.0.2022.01, 24.0.2022.02, 24.0.2022.03, 24.0.2022.04, 24.0.2022.05, 24.0.2022.06, 24.0.2022.07, 24.0.2022.08, 24.0.2022.09, 24.0.2022.10
Cisco Webex BroadWorks Release 24

Defect Information

Defect ID Headline
CSCwd55882 Auto-revert on upgrade failures can leave the server in a broken state

Problem Description

Auto-revert on upgrade failures can leave the server in a broken state.

Background

When upgrading to a target release of R23.0 or R24.0, if an automatic auto-revert process occurs, the server may be left in an unusable state. Patch AP384127 fixes the auto-revert process.

Problem Symptom

The server, daemons, CLI and other processes will not start when sudoers is affected or when wrong third party versions are being used.
 

Workaround/Solution

Customers who upgrade to R23 or R24 should download and apply these corrective patches before attempting an upgrade:

R23

R24

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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