Field Notice: FN - 72518 - Unable to Apply AS ap384015 Due to an Upgrade Script Issue - Software Upgrade Recommended

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Updated:December 20, 2022
Document ID:FN72518

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
13-Dec-22
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
23.0
23.0.2022.10, 23.0.2022.11
Cisco BroadWorks Release 23
NON-IOS
Application Patches
24.0
24.0.2022.10, 24.0.2022.11
Cisco BroadWorks Release 24

Defect Information

Defect ID Headline
CSCwd68410 [BW Eng] BYO PSTN Billing Support for Call-Back and Call-In

Problem Description

Unable to apply the Application Server (AS) patch ap384015 due to an upgrade script issue.

Background

When you attempt to apply the AS patch ap384015 with 100 or more Voice XML users, the upgrade script will fail.

Problem Symptom

This is caused by an internal database read and write sequence error which leads to a SQLException "Function sequence error". Once this issue occurs, the upgrade script fails and the patch is not applied successfully.

Workaround/Solution

Patches AP.as.23.0.1075.ap384015 and AP.as.24.0.944.ap384015 have been recalled.

In order to resolve this issue, customers should download and run a new version of the patch published on Cisco Software Download with a new MD5sum.

Broadworks Application Server 23

Broadworks Application Server 24

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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