Field Notice: FN - 72542 - BroadWorks Might Fail to Start After Patch ap383514 Is Applied - Software Upgrade Recommended

Available Languages

Updated:January 27, 2023
Document ID:FN72542

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
20-Jan-23
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
23.0
23.0.2018.12, 23.0.2019.01, 23.0.2019.02, 23.0.2019.03, 23.0.2019.04, 23.0.2019.05, 23.0.2019.06, 23.0.2019.07, 23.0.2019.08, 23.0.2019.09, 23.0.2019.10, 23.0.2019.11, 23.0.2019.12, 23.0.2020.01, 23.0.2020.02, 23.0.2020.03, 23.0.2020.04, 23.0.2020.05, 23.0.2020.06, 23.0.2020.07, 23.0.2020.08, 23.0.2020.09, 23.0.2020.10, 23.0.2020.11, 23.0.2020.12
Cisco BroadWorks Release 23

Defect Information

Defect ID Headline
CSCwc39351 BEMS01445673 Security Alert OpenSSL CVE-2022-1292 / CVE-2022-1473 / CVE-2022-0778

Problem Description

If Perl version 5.30.1a is already installed on the server (by SWManager versions 914409 to 945177) with AP.platform.23.0.1075.ap383514 applied, BroadWorks fails to start.

Background

When Perl version 5.30.1a is already installed on the server (by SWManager versions 914409 to 945177), patch ap383514 does not install the new Perl upgrade which has the same version 5.30.1a. Consequently, BroadWorks fails to start.

Problem Symptom

After the patch is applied, the command startbw (used to start BroadWorks) fails with this error:

$ startbw

BroadWorks control script version 23.0

Can't locate object method "start_SSL" via package "IO::Socket::SSL" at
/usr/local/broadworks/AS_Rel_23.0_1.1075/bin/bcctConnection.pm line 214.

Workaround/Solution

Workaround

Remove patch ap383514.

Solution

In order to resolve this issue, customers should download and run corrective patch ap384639 which is available from Cisco Software Central:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

My Notifications—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco