Field Notice: FN - 72549 - Removal of AP.xsp.23.0.1075.ap381781 Leaves XSP in a Faulty State - Software Upgrade Recommended

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Updated:February 28, 2023
Document ID:FN72549

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Notice

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Revision History

Revision Publish Date Comments
1.0
21-Feb-23
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
23.0
23.0.2022.10, 23.0.2022.11, 23.0.2022.12, 23.0.2023.01
Cisco BroadWorks Release 23

Defect Information

Defect ID Headline
CSCwe08918 Removing AP.xsp.23.0.1075.ap381781 breaks config.xml / config agent.

Problem Description

The removal of the AP.xsp.23.0.1075.ap381781 patch leaves the server in a faulty state. The server is unable to start because ConfigAgent has a corrupted configuration.

Background

This issue was found in a customer's lab, where it was recommended to remove these patches:

  • AP.platform.23.0.1075.ap383547
  • AP.xsp.23.0.1075.ap383547

Removal of the suggested patches also required removal of the AP.xsp.23.0.1075.ap381781 patch. This corrupted the ConfigAgent's configuration and left the server in a state where it was unable to start.

The faulty patch AP.xsp.23.0.1075.ap381781 has been recalled.

Problem Symptom

On the restart after the patch removal, the server will not start and displays this message:


Starting ConfigAgent... [done]

Starting SnmpAgent... [failed]

Starting LicenseManager... [done]

--> Starting BroadWorks <--

Starting [failed]

This output can be seen in the configdOutput*.log file.

cvc-complex-type.2.4.a: Invalid content was found starting with element 'xsiVTRXSTAS'. One of '{"http://schema.broadsoft.com/broadworksConfig":webapp}' is expected.

Workaround/Solution

In order to resolve this issue, customers should remove the faulty patch, and then download and run the newly released version.

A new version of the patch has been published on Cisco Software Central:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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