Field Notice: FN - 72551 - Device Activation Using Activation Code No Longer Functional - Software Upgrade Recommended

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Updated:March 7, 2023
Document ID:FN72551

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
28-Feb-23
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Base Software
RI
RI.2022.11, RI.2022.12
Cisco BroadWorks Release Independent

Defect Information

Defect ID Headline
CSCwd85584 2022.11 Release Independent Server tracking ticket

Problem Description

Device onboarding with the use of activation codes does not function after an upgrade.

Background

When you upgrade from a previous Application Delivery Platform (ADP) release to ADP_Rel_2022.11_1.273 or ADP_Rel_2022.12_1.371, and then upgrade the Device Management System (DMS) application from a previous release to dms_2022.11_1.273 or dms_2022.11_1.371, the DMS application might change the list of trusts sent to the Cisco Global Discovery Service (GDS). This prevents device onboarding with the use of activation codes.

During onboarding of a device, the phone will give an error. This is caused by the new release of the ADP, which inadvertently sends the default Java system trusts to the GDS when starting the previous version of the DMS application. This is due to a non-backwards compatible change introduced in ADP_Rel_2022.11_1.273 and ADP_Rel_2022.12_1.371.

Problem Symptom

These conditions are required to have this problem:

  • The Device Activation feature of the DMS application is configured.
  • There are no device trusts configured under ADP_CLI/Applications/BroadworksDms/DeviceActivation/DeviceTrusts.

Workaround/Solution

Workaround

Configure a dummy device trust under ADP_CLI/Applications/BroadworksDms/DeviceActivation/DeviceTrusts.

Solution

Releases ADP_Rel_2022.11_1.273, ADP_Rel_2022.12_1.371, dms_2022.11_1.273, and dms_2022.12_1.371 have been recalled. New versions of the releases are published in Cisco Software Central.

In order to resolve this issue, customers should download and run the latest ADP and DMS applications:

ADP

DMS

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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