Field Notice: FN74163 - The Profile Server Upgrade-Rollback-Upgrade Sequence May Fail for Cisco BroadWorks XS-TAS Deployments - Software Upgrade Recommended

Available Languages

Updated:July 31, 2024

Document ID:FN74163

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Affected Software Product	Affected Release	Affected Release Number	Comments
Base Software	RI	RI.2024.03, RI.2024.04, RI.2024.05

Defect Information

Defect ID	Headline
CSCwk26241	reUpgrade of PS (PROV) Server failed from 2022.12.384 to 2024.04.246

Problem Description

The Profile Server (PS) upgrade-rollback-upgrade sequence may fail for Cisco BroadWorks XS-TAS deployment customers.

Background

For Broadworks XS-TAS customers, the second upgrade of the operational sequence upgrade-rollback-upgrade will fail for Profile Servers (PS) with the provisioning application when the upgrade target is a PS of one of the following releases:

PS_Rel_2024.03_1.383 or earlier releases from the same month
PS_Rel_2024.04_1.246 or earlier releases from the same month
PS_Rel_2024.05_1.361

Problem Symptom

This is an example of the error encountered during the second upgrade:

BroadWorks SW Manager applying patches to Provisioning...
applyPatches.sh utility version 2020.02

Applying all patches.
...patching with Rel_2023.09/v1.290/ [passed]
...patching with Rel_2023.11/v1.030/ [passed]
...patching with Rel_2024.01/v1.590/ [passed]
...patching with Rel_2024.03/v1.240/ [failed](1 errors | 0 warnings) (1 global errors)

terminating upon error(s)...

applyPatches.sh utility [failed, rc = 1]

Activating a server failed:: DB patches application failed
Application Switching... [FAILED]
Activating a server failed: AUTO REVERTING TO PREVIOUS RELEASE!!
Reverting activation of PS_Rel_2024.04_1.246.
Reverting Server specific Switching...
Reverting Database Switching...
Executing Database Switching...
Database Switching... [DONE]

Workaround/Solution

Workaround:

Customers with Cisco Broadworks XS-TAS who have upgraded to a faulty PS release should do not roll back. Instead, upgrade to a fixed version. Broadworks XS-TAS customers who have upgraded to a faulty PS release and who have rolled back should contact the Cisco Technical Assistance Center (TAC) to obtain a script that will allow subsequent upgrades.

Solution:

The following PS builds have been recalled:

PS_Rel_2024.03_1.381
PS_Rel_2024.03_1.383
PS_Rel_2024.04_1.242
PS_Rel_2024.04_1.245
PS_Rel_2024.04_1.246
PS_Rel_2024.05_1.361.

To resolve this issue, customers should download one of the following releases from the Cisco Software Download Center and install it:

Revision History

Version	Description	Section	Date
1.0	Initial Release	—	2024-JUL-31

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

Receive Email Notification About New Field Notices

To receive email updates about Field Notices (reliability and safety issues), Security Advisories (network security issues), and end-of-life announcements for specific Cisco products, set up a profile in My Notifications.