Field Notice: FN74197 - Cisco Firepower 1010E Security Appliance: Some Units Shipped With Incorrect Power Cord - Hardware Upgrade Available

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Updated:December 6, 2024
Document ID:FN74197

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Low
Impact Rating:
Low
First Published:
2024-Dec-06
Last Published:
2024-Dec-06
Revision:
1.0
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
FPR1010E-ASA-K9 Cisco Firepower 1010E ASA Non-PoE Appliance, Desktop  
FPR1010E-NGFW-K9 Cisco Firepower 1010E NGFW Non-POE Appliance, Desktop  




Defect Information


Defect IDHeadline
CSCwm41977FP1010E Mismatch Cable with new 66W PSU

Problem Description


Some Cisco Firepower 1010E security appliances shipped with the incorrect power cord.


Background


The external power supply for Cisco Firepower 1010E security appliance was changed from 115W to a 66W design in July 2024. The 115W power supply uses a C5 type power cord and the 66W power supply uses a C13 type power cord. Some 66W power supplies shipped with the incorrect C5 type power cord.

Cisco Secure Firepower 1010E security appliances with incorrect C5 type power cords shipped from Cisco in July and August of 2024.


Problem Symptom


The C5 type power cord will not connect to the external 66W power supply.


Workaround/Solution


Solution

Cisco recommends replacing the affected FPR1010E power cords by requesting a Return Material Authorization (RMA). The incorrect power cord should be retained or recycled.

The replacement C13 type power cord for your country or region can be found in the Power Cord Specifications section of the Cisco Firepower 1010 Series Hardware Installation Guide.

 

How to Identify Affected Products


The serial number for Cisco Firepower 1010E security appliance can be found on the sales order, packaging label, or on the bottom surface of the chassis.

To determine if a serial number is affected, see the Serial Number Validation section of this field notice.


Serial Number Validation


Cisco provides the Serial Number Validation Tool to verify whether a device is impacted by this issue. To check the device, enter the serial number in the Serial Number Validation Tool.

Important: For security reasons, you must click the Serial Number Validation Tool link that is provided in this section. Do not copy and paste the link into a browser. Use of the Serial Number Validation Tool URL external to this field notice will fail.

Revision History


VersionDescriptionSectionDate
1.0Initial Release—2024-DEC-06

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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