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Updated:April 22, 2024
Document ID:LIC220899
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active Cisco.com account.
Active Smart Account & Virtual Account
User must have access to the source and destination SA/VA
Step 2: Select the Smart Account from the Smart Account Selector at the top right corner
Step 3: Click on the Manage licenses under the Smart Software Manager section
Step 4: Click on the inventory tab
Step 5: Select the Virtual Account
Step 6: Click on Product Instances
Step 7: Find the device and click on the Action button next to the device name
Step 8: Select the Transfer option from the Action button
Step 9: In the pop-up window, select your target Virtual Account from the dropdown list next to Transfer
Step 10: Click on Transfer
Troubleshooting:
I cannot see the target VA while transferring the device. This can happen on Two scenarios: A) When User do not have access to the VA where he is transferring the device. B) When VA is not fully created. So, the User needs to make sure the VA is created properly and has access to avoid this issue.
When I move the device my license also moves along with the device. If there is a device for which licenses are reserved and in use, moving the device the license will move along with device
I have bulk device movement request. (This flow is applicable only for Reserved Devices). Click on the Inventory Tab in Smart software manager -> Click on the Product Instance Tab -> Select/click on check box for requested licenses/devices (Reserved) -> Click on the Action Button ->Select Your Target VA -> Click on Transfer.
If you experience an issue with this process, that you cannot address, please open a case at Support Case Manager using software licensing option.
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