How Can I Edit a Customer Hosted Controller Profile within the Plug and Play Portal (PnP)?

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Updated:January 6, 2025
Document ID:LIC220952

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Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.


Before you start, ensure that you have:

  • Active Cisco.com Account
  • Active Cisco Smart Account & Virtual account
  • Users must have either SA or VA admin access.
note-icon

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.


Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner

Step 3: Click on Manage Devices under Network Plug and Play

Step 4: Select the Virtual Account from the Virtual Account selector

Step 5: Click on Controller Profiles tab

Step 6: Select the Controller profile that needs to be edited and click on Edit Selected

Step 7: Edit the required controller details:

  • Controller Profile 
  • Name
  • Description
  • Default Profile
  • Multi-Tenancy –VBOND only
  • Organization Name –VBOND only
  • SP Organization Name –VBOND only
  • Primary Controller
  • SSL Certificate
  • Secondary Controller –WLC

Step 8: Review changes and submit


Troubleshooting:

If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM) using software Licensing option.


For feedback on the content of this document, please submit here.

Revision History

Revision Publish Date Comments
4.0
06-Jan-2025
Text Update
2.0
22-Apr-2024
Video Location Update
1.0
26-Sep-2023
Initial Release

Contributed by

  • Licensing Operations

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