For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before You Start Ensure You Have the Following:
- User needs to have CDA Portal Access
- User needs to have Certificate Management Access
Step 1: Click on Certificate Management Link Cisco Enablement Services.
Step 2: Click on ‘Certificate Management’ Tab.
Step 3: Click on ‘Sign CSR’ Tab.
Step 4: Select a product from the ‘Select Product’ drop down.
Step 5: ‘Encryption Type’, ‘Sign in Duration’ and the CSR File attributes will be enabled only upon selecting the Product.
Step 6: Select the type of encryption from the under the ‘Encryption Type’ drop down (MD5/SHA1/SHA256). By default, the value selected is SHA1.
Step 7: Select the duration for the certificate from the ‘Sign-In Duration’ drop down (1 year/2 years/3 years/5 years/180 days).
Step 8: The ‘Sign in Duration’ for the SHA1 and MD5 encryption is defaulted to 180 days and limited to 1 year. Only for the SHA256 type of encryption the certificates can be signed for durations of 180 days/ 1 year/ 2 years/ 3 years/ 5 years.
Note: When MD5 encryption is selected below warning message will pop up to confirm the encryption selection
Step 9: Upload the CSR file in the CSR File field.
Step 10: Click on ‘Sign Certificate Request’ to sign the certificate file that was uploaded. File will now be signed
Step 11: Once the certificate is signed successfully the message, ‘Certificate is signed successfully’ will appear on the screen. Click OK.
Step 12: Click on ‘Download’ to download the signed certificate.
Step 13: Under ‘Certificate Receive Method’ - Enter an email address in the email address field to send the signed certificate to an email address.
Step 14: Click on ‘Submit’ button to send the signed certificate to email address entered. You will get a confirmation message stating that the file has been sent to the email address. The file uploaded to be signed and the file sent through email has the same name.
Troubleshooting:
If you experience an issue with this process, that you cannot address, please open a case at Support Case Manager
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