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Updated:November 15, 2024
Document ID:LIC221120
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.
Before you start, ensure that you have the following data:
Active Cisco.com account& Smart account that is enabled for SLR
Step 2: Select the Smart Account from the Smart Account Selector at the top right corner
Step 3: Click on the Manage licenses under the Smart Software Manager section
Step 4: Click on the inventory tab
Step 5: Select the Virtual Account from Virtual account drop down list
Step 6: Click on the Product Instances tab
Step 7: Locate the required product instance from the product instances list. Optionally, you can enter device or product type in Search box to locate the product instance
Step 8a: Click on 'Actions' menu and select "Remove"
Or
Step 8b: Click on the product instance name. From the "Actions" drop-down list in left bottom corner in new window, select "Remove" option
Step 9: Enter "Reservation Return Code" value in the text box displayed in pop up window
Step 10: Click on "Remove Reservation"
Step Result: The reservation information is removed, and the license is made available in the virtual account.
Troubleshooting:
If you experience an issue with this process, that you cannot address, please open a case at SCM using software license option
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