How can I find the serial number of my device?

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Updated:November 15, 2024
Document ID:LIC222472

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Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.


Before you start, ensure that you have the following data:

  • Active Cisco.com account,
  • Access to Smart Account and Virtual Account with Devices 

Steps to be Followed:

Step 1: Login to CSSM with your cisco credential.  

Step 2: Search for the Smart Account on the top right corner of the page where the device is Registered.

Step 3: Click on Manage Devices under Network Plug and Play

Step 4: Select the Virtual Account where the device is Added.

Step 5: Under the Devices Tab you can see all the Serial Numbers of the devices which is associated with the chosen SA & VA. 


Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

For feedback on the content of this document, please submit here

Revision History

Revision Publish Date Comments
2.0
15-Nov-2024
Text Update
1.0
16-Oct-2024
Initial Release

Contributed by

  • Licensing Operations

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