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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you begin, ensure you have:

- Active Cisco.com account

- PAK (Product Activation Key) or SO (Sales Order)

- PIN or Claim Certificate

- Device details on which PAK is fulfilled

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Under Traditional Licenses, click on Access LRP

Step 3: Click on "Get Licenses" in "PAK or tokens" tab

Step 4: Select “From a new PAK” from the drop-down list

Step 5: Enter the Product Authorization Key (PAK) or Sales Order (SO) number and click Ok

Note: A prompt for authentication to input PIN based on user’s role is needed if user is not the creator and user of the PAK.

Step 6: Select Smart Account, Virtual Account, and SKU quantities (if more than 1 quantity is allowed for a single device) and click next.

Step 7: Enter the device identifiers in the “Assign to Device” window and click Next

Step 8: Enter end user email address. Please note multiple email addresses can be assigned

Step 9: Click Submit

Troubleshooting:

1. I am getting an error when trying to generate license. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

If you experience an issue with this process, that you cannot address, please   open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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