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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Caution: You cannot convert Smart Licenses back to PAK-based licenses (Classic licenses).

Before you start, ensure that you have:

- An active Cisco.com account

- Admin or User access to a target Smart Account/Virtual Account

- Smart Account to which PAK was assigned to

- Device Details on which the PAK was fulfilled

Note: Since the PAK is fulfilled, converting the PAK to Smart License is not possible. Hence the Device conversion is required.

Step 1:  Go to Cisco Software Central and log in with your cisco.com credentials

Step 2:  Click Access LRP in the Traditional Licenses section

Step 3:  Select the Smart Account from the "Show Smart Account" dropdown list

Step 4:  Select a Virtual Account from the “Virtual Account” dropdown list

Step 5:  Click on "Devices" tab

Step 6:  Select "show filter" and enter device details to identify the device. Hit Enter

Step 7:  Select "Convert licenses to Smart licensing" option from blue chevron icon      displayed against device

Step 8:  Select Virtual Account from the drop-down list in "Convert to Smart Entitlements" window

Step 9:  Select the SKU checkbox and enter the quantity of licenses in the "Quantity to Convert" field.

Step 10:  Click Submit

Troubleshooting:

1. I am getting an error when trying to convert the device. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

If you experience an issue with this process, that you cannot address, please   open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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