How Can I Receive Notifications Regarding My Smart Account?

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Updated:January 8, 2025
Document ID:LIC220967

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Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.



Before you start, ensure that you have:

  • Active Cisco.com account
  • Access to Smart account with Smart Account Admin access
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Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.


Step 1: Go to Cisco Software Central and log with your cisco.com credentials.

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

Step 3: Go to ‘Manage Smart Account’ and click 'Manage account'.

Step 4: Go to ‘Notifications’ tab & click ‘Notification Preferences’ sub tab.

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Note:

  • Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

  • Only Smart account admins have access to ‘Notification Preferences’ tab to set up notification preferences


Step 5: Set up the notification preferences and click on ‘Save’.

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Note: To find out when your smart licenses expire: Log into your account, and go to SSM. Click on the Activity tab. License expiration is shown in its respective column.  Answer ID: LC-S-19


Troubleshooting:

If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM) using software licensing option.


For feedback on the content of this document, please submit here.

Revision History

Revision Publish Date Comments
6.0
08-Jan-2025
Text Update
2.0
24-Apr-2024
Video Relocation Update
1.0
29-Sep-2023
Initial Release

Contributed by

  • Licensing Operations

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