How to Approve or Decline a Smart and Virtual Account Access Request?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.

Before you start, ensure that you have the following data:

• Active Cisco.com account
• Smart Account Administrator User Role

Please follow the steps below:

Step 1: Go to Cisco Software Central and log in with your cisco.com credentials.

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

Step 3: Click on Manage account under the Manage Smart Account section.

Step 4: On the Manage Smart Account page, click Requests tab, and then click Access Requests.

Step 5: In the Status column, click Pending.

Step 6: To decline an access request, in the Available Actions, click the Decline radio button. You can optionally add a reason for declining an access request. Click Submit.
Step result: The system displays a notification message that confirms that the access request is declined, and an email will be sent to the requesting party.

Step 7: To approve an access request, in the Available Actions section, click the Approve radio button.

a)  From Scope of Access, select one of the following options:

• Entire Smart Account
• Selected Virtual Accounts            

Caution: The system displays the available Virtual accounts that you can assign to the user only after you select the user role first.

b)  From the User Role drop-down list, select:

- For Smart Account

• Smart Account Approver
• Smart Account Administrator
• Smart Account User
• Smart Account Viewer

-For Virtual Account

• Virtual Account Administrator
• Virtual Account User
• Virtual Account Viewer

Step result: The system displays a notification message that confirms that the access request is approved, and a confirmation email will be sent to the requesting party.

Troubleshooting:

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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