How to Create a BroadWorks License Request Not Related to Order Fulfillment?

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Document Revision History

Example

Overview

Types of BroadWorks License Requests:

There are two categories of BroadWorks license requests: order fulfillment & noncommercial.

• This document provides guidance on how to request BroadWorks license that are not related to the order fulfillment. e.g. hardware swap, upgrade, pre-order temp, reallocation, etc.
• For licenses related to order fulfillment, please refer to this guide: link

Accessing SCM: If you are having trouble accessing the SCM forms, please create or update your profile using this link - https://id.cisco.com/ui/v1.0/profile-ui and follow the instructions.

You can also get a phone support using this link –  https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html  

(US support number is 1 800 553 2447)

If you’re still having trouble creating your credentials, please email bwlicensemanager@cisco.com so we can further assist you.

Estimated Fulfillment Time:  The typical processing time for BroadWorks licenses is 5-7 business days.

• Delivery timelines are best effort estimates; not guaranteed.
• To avoid delays, please ensure your request is clear, complete, and unambiguous.
• Some requests will require additional time to seek special approvals from other departments such as Finance, Legal, Product, etc.
• Please monitor your license consumption to ensure operational headroom and ample time to secure updated licenses, prior to running out and experiencing blockage when provisioning.

Procedures

Please use the following procedure to request non-sales order BroadWorks license:

1. Log into Cisco’s SCM – Support Case Manager (SCM) Portal
2. On the left panel, click “Open New Case”
3. Select “Software Licensing”
4. On the middle panel, select “BroadWorks”
5. Select a BroadWorks Category
6. On the right panel, select an available “sub-category”
7. Then select “Open Case”

Sub-category for non-sales order SCM license request and descriptions

8. Non-sales order license requests

* Most fields are self-explanatory and/or have help bubbles on each section.

8.1. License Request Summary:

* Put a description of what type of license request you need (ie BroadWorks release change, hardware swapout, extend a temporary license, etc)

8.2. Account to License – Account Name (ABC Company) & Account Number

* Customer ID ex. C12345. (See diagram below in the additional tips/guideline section for more details). You can unzip the AS license on your system and see the customer ID number in the upper   left corner.  This is your account number.

8.3. Requested by Date:

* Most requests are delivered in 5-7 business days.

* If an unforeseen issue arises, please give details in the Summary field.

8.4. System Type: (i.e. – ABC Lab, ABC Production, or Both) 

8.5. System Name: (i.e. ABC lab, ABC production).

* Specify name of the system if you have more than one lab or production system (i.e. Lab system B, West Production system)

* If you only have one system and you are unsure of its name, please enter "Production" or "Lab"

8.6. Cluster(s) Licenses Needed:

*Please list all of the clusters needed (i.e. BroadSoft system clusters – AS, DBS, MS, NS, PS).  If you are unsure of the names, please attach an AS GET and/or Tech Support to the request. To obtain an AS GET run this command:  AS_CLI/System/Licensing> get

To obtain a Tech Support run this command: tech-support  

AS - Application Server

MS – Media Server
NS – Network Server
PS – Profile Server, etc.

ADP – Application Delivery Platform

8.7. Release Requested: (i.e. R23, R24, R25)

* Please specify by cluster if you require multiple releases on the same system.

 8.8. License Management Configuration:

* UUID, NFM-Managed, or a Hybrid (system contains both). 

8.9. Current Expiration Date and the New Expiration Date Requested: (Optional)

* Some temporary requests may require internal approval.

* Typical durations are as follows:

- Pre-Order – maximum of 30 days

- Trials ~ 60 days

- Load Testing ~ 60 days in Labs / 2 weeks for Production (clone for an AS Lab to AS

PROD will only be 30 days and cannot be extended)

-SPA licenses and Subscription licenses are both temporary for a specific amount of time

8.10. Special Configuration / Request Notes: (Optional)

* Please list any customizations to your system that we need to be aware of. (i.e. account is on a SPA or subscription or IMS system). 

.

8.11. Allocation Instructions: (Optional)

* Allocation instructions need to be listed at the “Product” level (i.e. Business Trunks, Premium Enterprise, Standard Enterprise).

*Specify the name of the cluster and quantity of products to allocate.

* Instructions at the SERVICE/PACK level are ambiguous. These can be included in multiple Products.

8.12. UUID/Fingerprints:

 *UUID:  12348746-4RB9-76AW-2B8L-3561FE90N34Q    

*NFM Fingerprint:   b4z2p893-b682-bmk0-2wa4-cv78946rtc21. To pull the NFM Fingerprint of the server use this command:   NFM_CLI/System/Licensing> showFingerPrint

8.13. License Distribution Email(s):

* Please enter all the recipients’ email addresses only separated by semicolons.  (i.e. s.blank@123.com; r.johnson@123.com; a.smith@123.com

8.14. Telephone Number (auto-populated If not, enter manually): (Optional)

8.15. Email Address (auto-populated. If not, enter manually):  List email address of person submitting the license request.

8.16. Hit the “Submit Case” button

NOTES

• The “Chat Now” help feature on the SCM page is not currently configured to support BroadWorks license requests.
• Supporting files can be uploaded into a ticket after the case is created.
• Please attach a current tech support or GET from the impacted AS cluster(s) for the related cluster, if available. This will significantly help to prevent ambiguous or incomplete details.
• All correspondence must be done in the ticket.
• After receiving your license, please confirm successful installation so we can close the SR/ticket.
• Some of the required data can be found in your current license files. For example, software version, customerID (C-number), system name, cluster name, host array (uuid/nfm nodes) can all be found as shown in the example below: