Introduction
This document describes how to re-image Advanced Malware Protection (AMP) Private Cloud hardware appliance to the factory state and then restore the backup. If you want to just revert the appliance to the factory state, skip step 8 and follow the regular installation.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
- Cisco AMP Private Cloud PC3000
- Kernel-based Virtual Machine (KVM) access via Cisco Integrated Management Controller (CIMC)
Components Used
The information in this document is based on these software and hardware versions:
- Cisco AMP Private Cloud PC3000 3.1.1
- Chrome browser to access the KVM console
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Configure
Step 1. Log in to CIMC. Open the KVM console.
Ensure pop-ups are enabled for that page in the browser.
Step 2. Reload the appliance.
You can reboot the appliance either via the admin portal, Secure Shell (SSH), or CIMC KVM.
Step 3. After the Basic Input Output System (BIOS) Power-on self-test (POST) finishes, GNU GRand Unified Bootloader (GRUB) menu shows up:
Select Cisco AMP Private Cloud Recovery > Appliance Reinstall Options > Appliance Reinstall.
![Cisco AMP Private Cloud](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-00.png)
![Attempt Regular Boot](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-01.png)
![The appliance will be re-installed to factory defaults. Using this](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-02.png)
Step 4. Enter username and password.
Username: reinstall
Password: yes
![Enter username](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-03.png)
Step 5. Reimage starts and after reload you are presented with the initial menu.
![11.737038] usbcore registered new interface driver usbserial_generic](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-04.png)
![Private Cloud Advanced Malware Protection (ver. 3.1.1)](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-05.png)
Step 6. Configure the network in CONFIG_NETWORK sub-menu.
![AMP -- Private Cloud Advanced Malware Protection (ver. 3.1.1)](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-06.png)
Step 7. Log in to AMP OPadmin portal with password from step 5.
![Private Cloud Administration Portal](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-07.png)
Step 8. Use SFTP or SCP to download backup from remote server to /data/.
![Install or Restore](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-08.png)
![Restore from a backup fie present on the device. Files will be extracted to the directory your backup is](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-09.png)
Step 9. Confirm Hardware Configuration, click Next > Start Installation.
![Hardware Configuration](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-10.png)
![Review and Install](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-11.png)
![The device is installing](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-12.png)
Step 10. Reboot is required after successful restore.
![The device is installing copy](/c/dam/en/us/support/docs/security/amp-virtual-private-cloud-appliance/217458-troubleshoot-and-reimage-the-amp-private-13.png)
Verify
After the appliance is rebooted, check if both portals work fine. Try to open OPadmin and Console portal in the web browser. It takes few minutes for both portals to be accessible.
Troubleshoot
In case backup restore process, password for OPadmin and Console portals are the same as before. Otherwise, you need to use what you have set in the wizard.