This document describes the instruction to solve the upload processing restrictions.

Upload Processing Restrictions

When there are more than 5 uploads from the same collector in a 24-hour window, upload status is changed to RESTRICTED and Customer Administrator is notified by email that duplicate uploads are deleted. This ensures that the uploads are processed.

Upload Appear in RESTRICTED status in the Smart Net Total Care Portal

In order to verify your upload in the portal, log in and navigate to Library > Administration > Upload Processing. The Upload Processing page shows the following statuses:

• RESTRICTED: Transport received but not processed due to many transports already received from this submitter.
• RECEIVED: Transport received and is awaiting allocation of compute resources. Compute resources will be allocated in the order the transport was received.
• SUCCESS: Transport processing is complete and successful.
• FAILED: Transport processing did not complete and failed.

If you see your upload in the portal in RESTRICTED status, then complete these steps to avoid data loss:

1. Verify that the Collection Profile is scheduled.

In the collector GUI, navigate to Settings > Manage Data Collection Profiles. A properly scheduled profile has a checkmark in the scheduled column. If the profile is not scheduled, then no new inventory runs. If this is the case, you must schedule it to run regularly, or run it manually:


• In order to run a manual upload, navigate to Management > Run Data Collection Profile from the collector menu and select sntc1x_min_cp. If the collection profile is properly configured, then the upload occurs after the inventory completes.
• In order to schedule your Collection Profile to run automatically, choose the profile, choose the option for modification, and then navigate to the Profile Details tab.
• In order to schedule the inventory, check the Schedule Periodic Collection checkbox, and then click Configure Schedule. A window appears that allows you to select your preferred inventory schedule. Select your preferences and click OK.



Note: Cisco recommends not to schedule a collection multiple times in a day. If your uploads are in RESTRICTED status, contact Cisco support to clear the uploads from backend. Uploads can also get stuck in RECEIVED state, if there is less than 5 uploads causing a block in the traffic. Cisco recommends you to monitor uploads and give up to 48 hours to process. If it is still stuck in RECEIVED state, then you must contact support to clear and process the uploads.

2. Verify that the Collection Profile is configured to upload.

Even when the inventory completes successfully, the collector might not have uploaded the data. In order to configure your collection profile to upload immediately after the inventory, navigate to Settings > Manage Data Collection Profiles and select Profile Details.

Ensure that the Export upon successful execution of collection profile and Upload to Remote Server checkboxes are checked, verify that the file name prefix is sntc1x_VSEM (settings should be selected by default on the 2.5 and later OVA), and then click OK.



Tip: If you previously used an upload profile, delete it and perform these steps again in order to configure your collection profile for upload.